Refund Policy

Noul | Return & Refund Policy
At Noul, we take pride in the quality and craftsmanship of our carpets. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Period
You have 14 days from the date of delivery to request a return or exchange.

To be eligible for a return, your carpet must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items
Customized/Bespoke Carpets: Any carpet made to specific dimensions or custom designs cannot be returned unless there is a manufacturing defect.

Used or Damaged Items: Carpets showing signs of wear, stains, or damage caused after delivery.

Sale Items: Items purchased during "Final Sale" events are generally non-refundable.

3. The Return Process
Request: Contact our customer service team at [Insert Email/Phone] with your order number and photos of the carpet.

Inspection: Once we receive your request, we will arrange for a pickup (or provide shipping instructions).

Approval: After receiving and inspecting the item at our warehouse, we will notify you if the refund is approved or rejected based on the carpet's condition.

4. Refunds
Approved Refunds: If approved, your refund will be processed to your original method of payment within 7–10 business days.

Shipping Costs: * If the return is due to a manufacturing defect or wrong item, Noul will cover all shipping costs.

If the return is due to change of mind, the customer is responsible for the return shipping fees.

5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a carpet for a different size or color, the item must be returned first, and a new order will be processed.

Welcome to Carpet City by Pyramids! These Terms of Service outline the terms and conditions governing your use of our e-commerce platform, including the purchase of rugs and bedding items and the delivery of products to customers. By accessing or using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions. Account Registration and Eligibility 1.1 Account Creation: To make a purchase on our website, you may be required to create an account. You must provide accurate, complete, and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. 1.2 Eligibility: By using our platform and making purchases, you confirm that you are at least 18 years old or that you have obtained parental or guardian consent to use our services. Product Information and Pricing 2.1 Product Descriptions: We strive to provide accurate and detailed product descriptions, including dimensions, materials, colors, and images. However, we do not guarantee that the information on our website is error-free, complete, or up-to-date. Please review the product details carefully before making a purchase. 2.2 Pricing: We make every effort to ensure accurate pricing on our website. However, in the event of a pricing error, we reserve the right to cancel orders or adjust prices at our discretion. You will be notified of any such changes before processing your order. Order Placement and Payment 3.1 Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase. This email does not signify acceptance of your order but confirms that we have received your request. 3.2 Payment: Payment for your order must be made through the available payment methods provided on our website. By submitting your payment information, you authorize us to charge the specified amount for your purchase. Shipping and Delivery 4.1 Shipping: We strive to process and ship orders promptly. Shipping times may vary depending on the destination and product availability. We will provide you with an estimated delivery date, but please note that unforeseen circumstances may cause delays. Shipping costs, if applicable, will be displayed during the checkout process. 4.2 Delivery: We will deliver the ordered products to the address you provide during the checkout process. It is your responsibility to ensure that the provided address is accurate and accessible for delivery. Risk of loss or damage to the products passes to you upon delivery.